Smart And Fast Social Media Marketing.

3-30x Returns On Your Marketing Investment!​

Social Connection: Where Real Impact is measured not by possibilities, but by tangible results.

It isn’t something left to chance or attained by accident. It comes through innovation and creative strategy. It takes an understanding of trends and a proven track record to turn a vision into results.

Bringing more than a decade of measured success helping businesses achieve greater impact, Social Connection guarantees real marketing results to businesses in need of a boost.

Social media marketing can be a challenging landscape to navigate. Too many businesses find themselves paying for marketing campaigns that never produce. We bring a fresh approach to digital marketing. It starts with care.

We care about your goals. By understanding your business needs and goals, we are able to analyze the trends and markets that can help power your business to lasting success. We are so confident in our results-focused approach, that we are the only social media agency who guarantees results, or we’ll work for free!

The foundation of our confident approach is the team of dedicated professionals we bring to the table. With expertise in creative content and navigating the complicated world of online marketing, we deliver results ranging from 3 times to 30 times your campaign spending. And with no locked-in contracts, you enjoy the freedom and flexibility you deserve from your marketing solutions.

It’s time you start demanding more from your marketing. Social Connection will help you turn impact into real results with campaigns and strategies that really work. Don’t leave it to chance anymore. Experience the difference that innovation, creativity, and proven strategies can make for your business. Social Connection is where real impact starts.


With the growth of social media, consumers have discovered the power they have that allows them to praise or criticize a brand based on their satisfaction. This has led to a new challenge for companies to provide social media customer service to their customers.

Before, consumers could only provide limited feedback in terms of word of mouth, or calling or emailing a company, and being unsure if the problem was resolved. Now, customers’ voices have been amplified with the help of social media. Their feedback on social media could potentially reach thousands or millions of people.

All companies should take advantage of social media by responding to customer’s comments and questions. With the power in the hands of consumers, companies need to be prepared with a social media strategy. The strategy should not only focus on reacting to concerns, but also be proactive in providing social media customer service.

According to research, when brands respond to customer service requests over social media, those customers spend approximately 20% to 40% more. Unfortunately, 90% of social media messages received by companies are ignored.

It is crucial to develop a social media strategy to handle posts that praise or critique a company. Therefore, it is important to be available to your customers so you can address any customer concern.

On top of that, the marketing department should be in constant communication with the customer service team. This ensures that companies will know and learn from the problems and complaints, and thus improve on the customer experience.

Do not be afraid of complaints! Use the complaints you get for feedback and to make improvements. The only thing that you should be afraid of is the group of people who didn’t like your company and moved on to your competitor without telling you.

Generally, customers will go out of their way to make a complaint more than they will praise. However, there will be times when a customer determines his/her experience was worth telling the world. This is a massive opportunity for companies to turn that social media customer service into a good thing.

The best companies are always prepared on both sides of the spectrum – reactive and proactive. By being prepared with a social media strategy and constantly connecting with customers (both in praise and criticism), a company can drive sales, provide better customer service and create better marketing campaigns.

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